ITSM Support Services

Following an ITIL-based IT Service Management (ITSM) methodology, our team works with customers to plan, design, deliver and control services and solutions aligned with their mission and objectives. We require our technical staff to be ITIL trained and certified to ensure that operations and maintenance support services follow structured processes and procedures (e.g., Service Design, Release Management, Transition to Operations, Incident and Problem Management, Change Management, Quality Management, etc.) establish and track meaningful metrics, and integrate continuous process improvement. By combining the ideal mix of people, processes, and technology, XZENTIA delivers services focused on meeting customers’ needs.