Infrastructure Services

XZENTIA’s approach to supporting our Federal customer’s IT Infrastructure is founded in industry best practice Information Technology Service Management (ITSM) principals defined in the Information Technology Infrastructure Library (ITIL). XZENTIA understands the complexity of the inter-related programs, policies, and technology within the Federal market.
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These factors alone make the implementation and sustainment of an ITSM approach more challenging. To mitigate the risks, XZENTIA employs a multi-disciplinary approach that combines our ITSM subject matter experts (SMEs), with differentiating functional capabilities and methodologies such as IT process improvement, IT governance, project management, strategic communications, economic analysis, organizational change management, configuration management, and information assurance. The integration of the functional capabilities with our mission-critical ITSM delivery experience enables us to successfully manage the technical and cultural change barriers, and iteratively establish a converged service management system.