We do not accept passenger reservations for those traveling on any of our passenger/vehicle ferries, as these generally have sufficient capacity for all passengers who arrive to sail on a particular trip. Customers may make passenger reservations for our high-speed passenger-only ferry at any time of the year to the extent that we have made such reservations available. Thus, if an individual leaves the Island on Friday, January 1, he or she must return to the Island by Sunday, January 31, in order for his or her return excursion-fare ticket to be valid. If your last name has changed, you can make the change to your profile. Unfortunately, no refund can be issued for an unused reservation that was not cancelled or changed with advance notice. Inaccurate information about the vehicle traveling could result in the reservation being invalid for transportation and/or the imposition of additional charges. I have a vehicle reservation for a particular sailing. Passenger reservations are not needed for our traditional ferries to Marthas Vineyard and Nantucket. The transfer slip must contain the information regarding the person (or vehicle) using the reservation. If you have a vehicle reservation and a profile account with the Steamship Authority, you can opt in to receive Waitlist Request Notifications via Text Message. Close. If you utilize our towing/pushing service, you will be required to immediately remove your vehicle from the terminal upon reaching your destination, or you will be subject to parking and additional charges. Yes. Yes. If you prefer, you may provide vehicle information about your own vehicle (as opposed to the rental vehicle). Children under the age of 13 must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. Nantucket, MA If a customer with a vehicle reservation is not boarded due to a late arrival at the departure terminal, the reserved space will be used for another vehicle, and the customer's vehicle will only be able to travel on a standby basis, on the date for which the reserved trip was scheduled. Such reservations are available online or by calling either our Mashpee Reservation Office or in person at the Island terminals. Once boarded, passengers are not permitted to disembark without the Captains permission until the vessel has reached its destination. 02554, Change, Cancel and Refund Policies for Reservations, Enabling Act of the Woods Hole, Martha's Vineyard and Nantucket Steamship Authority, Rules and Regulations Governing Public Conduct on Terminal Property, College Program Application and Verification, Individuals with Disabilities - Accessibility Pass Application, Preferential Boarding: Certification of Medical Need Form and Summary, Senior Citizen Travel Discount Card for Port Community Residents, Cycle Safety PSA from The Bicycle and Pedestrian Advisory Committee of Martha's Vineyard, Travel Tips for Martha's Vineyard Residents, 2023 Brooks Road/Summer Permit Application, 2023 Yarmouth Off Season Permit Application, Guidelines Regarding Advertising on the Steamship Authority's Facilities, Guidelines for Seeking Access to the Steamship Authority's Public Records, 2016 Approved Operating Schedules with Freight Trips, 2017 Approved Operating Schedules with Freight Trips, 2018 Approved Operating Schedules with Freight Trips, 2019 Approved Operating Schedules with Freight Trips, 2020 Approved Operating Schedules with Freight Trips (updated), 2020 Operating Schedules as modified by COVID-19, 2021 Approved Operating Schedules with Freight Trips, 2022 Approved Operating Schedules with Freight Trips, 2023 Approved Operating Schedules with Freight Trips, 1. What is the Authority's Preferred Space Reservation Program? Certain vehicles less than 22 feet in length, originating from either Martha's Vineyard or Nantucket and traveling on a round-trip basis, are eligible for island-to-mainland round-trip excursion fares, under certain conditions. Can children travel on the ferries unaccompanied? Generally yes. Steamship Authority route code is 72. The children must be 12 years of age or younger. (508) 457-5867 TTY, Union St & Water St Home. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. Yes, to the extent that space is available. hbbd``b`$X-`]$X@D([bM_@ @y.Hzb0o8XD=F@#C_ U The Steamship Authority held a public contest to name two new ferries. Though the second book is sold at a price that reflects no discount from our regular automobile fare, the tickets in that book have no expiration date. Steamship Authority answers question: Who's the next ransomware victim? Do any passengers have priority in boarding the ferry? Steamship Authority communications director Sean Driscoll confirmed that was true more than 2,000 people tried to book their summer 2022 car ferry reservations just as online registration . For more information about our standby procedures, please click here. Visit our mobile site SteamshipAuthority.com for current parking status. While there is no dockside parking available at our Woods Hole terminal,there are several off-site lots in Falmouth. Four experienced Steamship Authority deck officers licensed mariners responsible for safety and navigation aboard ferries will not be reporting for duty this spring, potentially affecting the summer operating schedule, general manager Robert Davis told the boat line board of governors Monday afternoon. The Steamship Authority Wednesday continued an inch-by-inch process of manually piecing operations back together following the ransomware attack last week that shut down its website and IT systems. Steamship Authority hit by ransomware attack | WWLP Am I responsible for driving my own vehicle onto and off of the ferry? 1. Crew shortage causes Sankaty ferry cancellations You may be required to provide documentation of such an emergency before being allowed to use any parking that may be available. During the summer months, we recommend you arrive 45 minutes to 1 hour prior to the scheduled departure time, as passenger capacity may be reached on popular sailings prior to departure. Can I travel with my vehicle between Hyannis and Nantucket without a reservation? This enables us to provide you with more accurate maps and internet-based driving directions. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. The Steamship Authority said all travel on the Vineyard route will be reservation-only through Monday, August 30. Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. you are agreeing to the Twitter Developer Agreement and Developer Policy. No. Headstart reservations are available to eligible customers who have applied through the mail (addressed to our Mashpee Reservation Office only) or on our website, beginning on a date designated as Opening Day usually during the first week of January. There is no parking at the Oak Bluffs Terminal. How do I access SSA's invitation for bids, https://www.steamshipauthority.com/2019coronavirus. Customer service is important to us and we will endeavor to help those customers make new reservations at the terminal, even though the general public may not be able to make reservations at that time. If made within 21 days of arrival a rain-check for full amount, less a 10% service charge, will be issued if the room can be re-rented for entire period. For further assistance, please refer to our customer handbook, available online on our Policies, Forms and Information page, or call (508) 693-9130 toll-free from Martha's Vineyard. Note: in response to COVID-19, passenger tickets are now good for two years from the date the ticket is sold. You must regularly check our website and/or call the telephone number on your standby slip to find out what time you must return to the terminal, potentially to travel on a standby basis. Full Hot Breakfast. Yes. In certain emergency situations, we also allow the preferential boarding of a customer's vehicle so that an individual can receive emergency medical care on the mainland which is not available on the island, in accordance with the Authority's Emergency Transportation Policy. Travel tips for visitors traveling to Martha's Vineyard or Nantucket. Standby travel is available on the Nantucket route every day of the year. Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. If you have a vehicle reservation, you must be at the departure terminal and ready for boarding at least 30 minutes prior to your scheduled departure, with your reservation confirmation and proper identification readily available. We may refuse to move a vehicle that cannot be loaded onto or unloaded from a ferry under its own power if, for example, the loading of the ferry may be unduly delayed, or if the appropriate equipment is not available to tow, push or transport the vehicle safely. The reservations may be made in either your own name, or in another person's name. (If you dont remember your security code, you can request for it to be emailed to you.) Gratuities are left to each guest discretion. If you already subscribe to our travel alerts and would like to change you preferences, click on the link "manage your Travel Alert preferences." At 9:15 a.m., the Steamship Authority announced that all trips had been canceled through 5 p.m., including the scheduled 5 p.m. departures from Woods Hole and Vineyard Haven. Crocker Inn Rates and Policies | Martha's Vineyard The Steamship Authority has waived rescheduling and cancellation fees and will continue to honor existing reservations at terminals. Policies, Forms & Information Welcome to the Steamship Authority's Downloadable Forms page. Reservations can be made up to two hours before the scheduled departure. Steamship Authority's ticketing still delayed following ransomware attack. Nantucket to Hyannis TRADITIONAL FERRY Depart Nantucket-Arrive Hyannis In addition, all. Generally there are no restrictions on the use of these books. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. Senior citizens (age 65 or older) who are residents of Martha's Vineyard, Nantucket, Barnstable or Falmouth are eligible for a senior citizen fare. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. Nantucket Terminal:Unless you are informed that you should remain at the terminal for possible travel on the next scheduled trip, you must depart with your vehicle from the Nantucket Terminal. If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. Reservations cancelled at least two hours before the scheduled departure will be fully refunded. Generally, 20 or more individuals must travel together as a group in order for the individuals to be eligible for a regular group fare. They just retired the Islander, which was decades old. Total $ 20.00 Other Payment Need high-speed ferry tickets to or from Nantucket instead? You can sign up to receive Travel Alerts and choose your preferences. Dont forget to hit the Save Changes button before leaving this page. Yes. However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. After the completion of the Headstart Reservation Program, the remaining spaces for periods during our summer schedules are placed into the pool of spaces available for reservations by the general public. You can take a car to and from Martha's Vineyard from Woods Hole. Do you offer digital tickets that travelers can buy in advance of arriving at the terminal? 17 Comments. Additionally, no person may smoke on any terminal ramps or in the vicinity of any passenger waiting queues, or in or upon any building, or in any other place on the terminal where smoking is specifically prohibited by the Authority. endstream endobj startxref Passengers may travel with their personal baggage, at no additional charge, except for bicycles, surfboards (including wind surfboards) and other large objects for which a fare may be charged. Reservations can be booked online, over the phone or in person at any of our terminals. The Steamship Authority matches reservations by those three criteria. Steamship Authority's Full 2023 Ferry Schedule Steamship Authority Fares: Adult $10 one-way, $20 round-trip; Child (5-12) $5 one-way, $10 round-trip; Child (under 5) free; Bicycle $4 one-way, $8 round-trip; Autos (under 17' length thru 5/14) $98 one-way, $196 round-trip; Autos (17' but under 20' length thru 5/14) $108 one-way, $216 round-trip. Traveling with your vehicle without a reservation is called traveling on a standby basis. A new reservation confirmation (with the same reservation number) will be issued for any change made to a reservation. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. @NWSBoston is predicting high winds as part of Tuesday's storm that will result in cancelations on both the Vineyard and Nantucket routes. STEAMSHIP AUTHORITY - 91 Photos & 70 Reviews - Yelp Vineyard Haven, MA This is a quick reference guide to the Steamship's programs, designed for Martha's Vineyard residents. 2021 Summer and Fall Operating Schedule Report - Appendix C Part 1, 4c. Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. S.1315 193rd (Current) An Act relative to municipal equity in Steamship Authority operations. You may also use your name instead of a license plate number and for other information necessary to make the reservation. Regular cell phone airtime charges apply. Here you will find applications and program information available for viewing or downloading. By Thursday morning more than 24 hours after the cyber attack SSA staff were . From here you can change your personalized password. Both run high-speed passenger catamarans with a travel time of approximately one hour. A proposed bill would give mainland ports more say in Steamship 86 0 obj <>/Filter/FlateDecode/ID[<3AF34C3B255A2D48B7E705E60C7D9133><1430F4C721EE264E975F492CE41369A0>]/Index[60 40]/Info 59 0 R/Length 106/Prev 43612/Root 61 0 R/Size 100/Type/XRef/W[1 2 1]>>stream for viewing or downloading. New Bedford - Martha's Vineyard Freight Service Report - April 12, 2016, 1a. We can provide you with towing/pushing services, where an employee and a vehicle (such as a tow motor) tows or pushes your vehicle onto or off of a ferry at the time of the vessels loading or unloading. I have a disability. 1. There will be no one-year limitation on that ticket's validity. . https://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A, https://public.govdelivery.com/accounts/MASSA/subscriber/new, Click here to subscribe to our eNews or manage your eNews preferences. Print. Passengers are not allowed to bring alcoholic beverages on or off a vessel except for beverages that they are transporting as personal baggage in unopened containers, which may not be opened while the vessel is underway. For Hyannis parking permits, please call the Hyannis Parking Lot Office at (508) 771-0418. Write a Review. Customers in either the Excursion or Preferred programs who need to change either their name, address or vehicle information should do the following: Contact the Reservation Office at (508) 477-8600 from 7:30 a.m. to 4 p.m. daily, or by fax at (508) 477-8717, or by email at formsubmit@steamshipauthority.com. If the reservation was paid for with a ticket from a 10-trip ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. Customers may make reservations for vehicles at any time of the year to the extent we have made spaces available for such reservations. High winds cancel morning ferries. Customers need only have their reservation confirmation or reservation number upon checking in at a terminal in the event the terminal employees are unable to confirm their reservations. We charge an additional fare for any trailer towed by an automobile. My vehicle will be pulling a trailer. Our daily parking rates vary depending on the time of year and the location of the parking facility. Any person who is eligible to travel on an Auto Excursion Fare as well as anyone who is a year-round or seasonal resident of Martha's Vineyard or Nantucket is eligible for the Preferred Space program. What happens if I miss the trip for which I have a reservation? (Some trips, however, may be restricted to vehicles carrying hazardous commodities.) Home - The Bridgeport and Port Jefferson Steamboat Company What happens if I lose my parking ticket? If any of these allocated spaces are not reserved within the specified time periods, they are transferred back to the pool of spaces available for reservations by the general public. Please note, our high-speed ferry service to and from Nantucket is seasonal, and generally operates from April through the end of December. I am an island resident in the Excursion or Preferred program and need to go off island for a routine medical appointment. F-114 Effective January 4, 2023, Passenger Tariff MDPU No. Click the link below for more details: https://www.steamshipauthority.com/reservations/ticket_books. 2/4. Avis-Rent-a-Car services are available at the Hyannis Terminal and at the Palmer Avenue Parking Lot in Falmouth. To change a ticket to an open ticket, which can be used for up to two years from the date of purchase, please call the Reservation Office. 2023 The Steamship Authority Home; Schedules; Reservations; Visitors; Residents; To provide island residents more assistance in traveling back and forth to the mainland for their medical and other daily living needs during the summer season when vehicle reservations are more difficult to obtain, the Headstart Reservation Program provides island residents a short opportunity to make a limited number of reservations for travel during the summer season before most of our remaining spaces are made available for reservations by the general public. Visit www.avis.com for details or call one of the numbers below: Avis Rent-a-Car at the SSA's Hyannis Terminal: 508-771-4554, Avis Rent-a-Car at the SSA's Palmer Avenue Parking Lot in Falmouth: 508-548-2420. 291. We will continue to honor existing reservations at Authority terminals, and rescheduling and cancellation fees will be waived. However, vehicles over 6 feet, 6 inches in height may be restricted to particular vessels, trips or spaces in vessels. When do Preferred Space reservations become available? To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. Woods Hole, MA Room rates do not include 5.7% state and 6.0% local occupancy tax. You can choose to receive island-specific eNews as well as eNews for island residents or travelers. Do you charge the same fares for adults and children? This special fare may not be used for commercial or business purposes in either direction. Although most of these security measures should not in any way inconvenience you, some will require your cooperation. Visit www.SteamshipAuthority.com/email_lists and click on either "Click here to subscribe to our eNews or manage your eNews preferences" or "Click here to manage your travel alert preferences." Steamship Authority on Twitter Passengers who refuse to submit to such screening, searches and inspection will not be allowed to board any vessel. No Ransom Paid In MV's Steamship Authority Cyberattack Once you arrive at the departure terminal, our employees can verify that you are the person for whom the reservation has been made. 2020 Summer Operating Schedules Report, 4a. In other words, they must make their return trip to the Island no later than 30 calendar days after the date of the vehicles initial trip from the Island under the tickets first segment. Make a reservation. Please note that you cannot change your PIN. Can I park at the Vineyard Haven Terminal? My car won't start and I need to transport it off-island for repairs. Change and Cancellation Policies Reservations may be changed up to one hour before the scheduled departure. One date change may be made at no charge. For more info, check out the Accessibility page. Check out our 'Ways to Save' for residents page! It is your responsibility to operate your vehicle whenever it is moved under its own power, including driving it on and off the vessel. Among other business Tuesday, the SSA board approved a staff request to delay the 8:30 p.m. departure from Oak Bluffs by up to 15 minutes on August 26, 27 and 28, in order to accommodate passengers leaving the Beach Road Weekend festival in Vineyard Haven, which ends at 8 p.m. Steamship Authority - Nantucket & Martha's Vineyard High Speed & Car When service resumes, we will board vehicles in the order described in the Customer Handbook. 02601, (508) 771-4000 Steamship Authority, the largest ferry service in Massachusetts, has fallen victim to a ransomware attack. Vehicles traveling on a standby basis are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order that they have been placed on the standby list. Steamship Authority @SteamshipMA 2 Jun 2021 Customers are currently unable to book or change vehicle reservations online or by phone. We generally have an unlimited number of off-site parking permits in connection with our Woods Hole and Hyannis Terminal operations. Reservations can be made up to one hour before the requested scheduled departure. 228 Palmer Avenue Falmouth, MA . SSA Explains Storm Cancellation Policy - Vineyard Gazette 2018 Winter and Spring Schedules Appendices D - I, 2a. If youll be traveling with a vehicle reservation and will require assistance because of a disability, our Reservation Office will add this information to your reservation so that our employees at the departure terminal will be alerted to your needs. You will be prompted to enter your email address and security code. The fare also includes transportation for up to two adults and two children who are passengers in the automobile. Please consult the Customer Handbook for eligibility requirements. Show . Bicycles do not require reservations, and tickets for their transportation can be purchased on the day of sailing at the terminal. Yes. Pets are welcome on board our ferries. To access the SSA's news, including Board Meeting Summaries and Meeting Notices and Agendas, please visit the About section of our website and navigate to the News link. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 457-7275 (PARK), or tuning into 1610 AM on your radio. 508-477-8600. Customers may purchase parking permits that allow them to park at specific parking lots on the mainland for a flat fee. The largest ferry service to the islands of Martha's Vineyard and Nantucket, the Steamship Authority issued a statement warning that traveling customers may be delayed as a result. You may either call or go in person to the terminal to place your name on the list. Please obtain a confirmation of your appointment with the details of the appointment (see below). We also sell 10-ride ticket books for the high-speed passenger ferry between Hyannis and Nantucket and 46-ride commuter Ferry Pass cards for the Martha's Vineyard route. Standby vehicles are accepted year-round for travel between Hyannis and Nantucket, though space is limited. When the Iyanough's schedule is set to expand next month, the Steamship has opted to cancel the last trip of the day to and from Nantucket - meaning the 7:30 p.m. departure . Can I make a passenger reservation to travel on a particular trip of the high-speed passenger-only ferry? Email or fax it to the Reservation Department supervisors, along with your profile number, the date/times you would like to travel, and your preferred method of contact to confirm your reservation and take payment for your reservation.