Jetstar Japan, a partnership between the Qantas Group, Japan Airlines and Tokyo Century Corporation. Company attract people by good salary, clear job objectives and duties. Vanessa has a Bachelor of Business and was admitted as a Member of the Institute of Chartered Accountants in 1994. Not only has the company established its mark in the business of transportation of passengers and air freight, the organisation also deals into a number of subsidiaries, which are listed below. (Hunter 2006) The benefit and reward system at Jetstar include access to a range of finance, health and wellbeing programs for balancing and managing stress, fatigue and finances. Our governance | Qantas AU BA (Jurisprudence)| Independent Non-Executive Director Age: 67. (Our governance, n.d.). What drives us | Jetstar Its founding chairman was Fergus McMaster and in his words Qantas was inspired by the spirit of ANZAC. If you need assistance with writing your assignment, our professional assignment writing service is here to help! Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent), with the Qantas Group holding the remaining 49 per cent. Further, there have been many feathers added to his cap such as being a member of the Board of Governors of the International Air Transport Association and a Director of the Business Council of Australia. He has also worked in travel retail and as a strategy consultant. The prime business of the brand involves the transportation of its customers with the help of its two airline brands- Qantas and Jetstar. Jetstar airway is a leading low cost carrier and the third largest airline in Australia. In your discussions, your answers to the following list of questions may guide your decisions. His guidance is always insightful and his transformations have made significant difference in the world of aviation and customer servicing. In October 2019, Vanessa Hudson commenced the role of Qantas Group Chief Financial Officer. Task behaviour is the extent to which the leaders provide the direction, structure, duties and responsibilities to individual or the team. Jetstar's new loyalty program in Singapore was live on Jetstar.com. This model assume people are not intrinsically motivated and like to be told what to do. Andrew has an MBA from Auckland University. Leadership at Jetstar Airways An organisational structure is essentially the way in which a business is run; it is a vital component to running an effective enterprise. (Coulter 2013 pp.133-134 ) The mission of Jetstar airline is to provide the low air fares to the customers which will enable them to fly more often to more destinations. Olivia joined Qantas in 2009 and has held several positions, including the role of Chief Customer Officer, Group Executive, Brand, Marketing and Corporate Affairs and Group Executive for Government Relations and Corporate Affairs. QANTAS has made a name for itself in the aviation industry, not only in Australia but in the entire world with its world class flying facilities. The Jetstar Group is one of the largest low-cost airline groupsin the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. Charismatic leaders have grand visions for the organisation and they have a motivating effect on people which makes them able to unify the people toward their visions, trust and follow them. Jetstar Pacific Airlines, BRN: 0301103030, Best Low-Cost Airline -Australia/Pacific 2017, 2016, 2015, 2014, 2013, 2012, 2011 (Skytrax), Best Low Cost Carrier - Asia/Pacific 2014 (AirlineRatings.com), Partner of the Year 2012 (Changi Airline Awards), Top 5 Airlines by Absolute Growth in Cargo Carriage 2012(Changi Airline Awards), Best International Budget Airline 2011 (About.com Readers Choice Award), Best Low-Cost Airline - Australasia 2009 (Skytrax), Top 5 Carriers for Passenger Growth 2009 (Changi Airline Awards), Low-Cost Carrier of the Year 2008, 2007 (CAPA), Best Low-Cost Airline - Asia Pacific 2008 (Budgie$), Best Low-Cost Airline - Worldwide 2007 (Skytrax), Best Cabin Crew - Australia and New Zealand 2007 (Skytrax), Operational Excellence 2007 (Airline Business), Top 10 Airlines by Passenger Carriage - 2014, 2013,2012, 2011, 2010, 2009, 2008,2007 (Changi Airline Awards), Best Low-cost Carrier 2014, 2013,2010 (AsiaOne Peoples Choice Award), Platinum Award - Foreign Airline Category 2014 (KLMayorTourism Awards), Foreign Airline of The Year by Sector - South East Asia 2013 (KLIA Awards), Largest Growth in Passenger Traffic from Singapore 2011 (Changi Airline Awards), Best Brand Experience Low Cost Airline in 2008 (Ad Asia Magazine), Best Asia Low Cost Carrier 2006-2007 (Changi Airline Awards), Best Low Cost Airline - Asia and South East Asia 2006 (Skytrax), Low Cost Airline of the Year Merit Award 2006(CAPA), Best Budget Airline of the Year 2006 (TTG Travel Awards), Vietnams most popular e-commerce website 2008. This is believed to be a great style to boost the performance of the team members, as it clears out the aim of the team and gives them a descriptive path to work accordingly. 4.4. This was the time when flight hostesses started to be believed as the marketing symbol of all aviation companies and QANTAS left no stone unturned to mark itself as one of the most glamorous airline services. Copyright 2003 - 2023 - UKEssays is a trading name of Business Bliss Consultants FZE, a company registered in United Arab Emirates. The clear cut strategy of Qantas focuses on the overall development of the company. Over its 100 years journey, QANTAS has become a brand, which is popular among the people of the world. Jetstar has a strong and unique culture supported by our values: Being safe and responsible Being energetically efficient Working as one team Having a consistently can do attitude Genuinely caring Being passionate about enjoyment These core values underpin the way we work. Do you have a 2:1 degree or higher? Group Executive, Strategy, People and Technology. It mostly gives the credit of its success to its fellow Australians, who have helped the company achieve greater heights in its rollercoaster ride of success. Jetstar Group | Jetstar Jetstar aims to have the lowest fares on all the routes it operates and backs every fare with a Price Beat Guarantee. His broad experience includes the names of some highly reputed organisations such as Tiger Airways Australia, Virgin Australia and Air New Zealand. The management of Jetstar focuses on the price sensitive customers along with the safety and improvement of brand value. Clegg, Kornberger and Pitsis (2015) mentions when the organisations strategic goals align with human resource strategies, the overall performance of the organisation improves including increasing human productivity and higher financial results. Join Qantas Frequent Flyerorsubscribe to Red Email today. He is Chair of the Nominations Committee. Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent), with the Qantas Group holding the remaining 49 per cent. The organizational structure of Qantas is a mixed centralized and decentralized structure of organization. Her portfolio includes Group Finance, Group Procurement, Treasury, Investor Relations, Mergers and Acquisitions, Internal Audit and Qantas Superannuation. The functional structure, shown in Exhibit 4.7, is among the earliest and most used organizational designs. 9 Types of Organizational Structure Every Company Should Consider - HubSpot QANTAS was formed in 1920 in Queensland and in 2020 it celebrates its completion of 100 years of continuous service of safety and precision. Jetstar Asia Airways Pte Ltd, BRN: 200403570D. It has been the reason people smile and the one which helps them earn bread and butter for their families. Alan Joyce AC, took to the role of being the CEO of Qantas Airways on 28 November, 2008. Till date over 12 million members have been given Qantas points under Reward System in HRM. Collectively the Jetstar Group has a schedule of flights to more than 58destinations in 18countries and territories as outlined below. Additionally dedicated terminals for cargo handling are accessible at 22 locations across the globe. Jetstar Marketing Strategies - MyAssignmenthelp.com The adaptability culture is about how company can react and adapt the environment by responding in new behaviour. Rob holds a Bachelor of Commerce (Economics) from the University of Melbourne and a Master of Business Administration from the Kellogg School of Management at Northwestern University in the USA. The entire Qantas management structure is taken care of by the board of directors, which is also further seen by the Qantas Audit Committee. Having been a part of the Qantas group since 1994, Vanessa HUdson has served many roles and responsibilities throughout her learning journey with QANTAS group. Paul Rayner, happens to be the Chairman of the Remuneration Committee and a member of the Nominations Committee. Harvey, G. and Turnbull, P. (2010) On the Go: walking the high road at a low cost airline, Hatch,P 2019, Jetstars already saved Qantas.Where can its boss fly to next?,The Sydney Morning Herald,15 June, viewed 16 October 2019,<, . It is because of the right formation and execution of the laws at all steps of the organizational structure that Qantas has managed to rise at such heights. Andrew has more than 25 years of legal experience in Australia and overseas, joining the Qantas Group from leading Australian practice Allens, where he had been a partner specialising in mergers and acquisitions, equity capital markets and general corporate and governance advice. He is also a Director of a number of controlled entities of the Qantas Group. He has been a part of the group since 1999 and hails a total enthralling experience of 35 years in the aviation industry. She is presently serving as the Chancellor of the University of Sydney, Chairman of Thales Australia and Chairman of the Future Generation Global Investment Company. Prior to joining Qantas, Markus held senior roles at Bain and Co and in telecommunications in Australia, Sweden and Korea. Here you can choose which regional hub you wish to view, providing you with the most relevant information we have for your specific region. He has spent an extensive amount of time in airlines business of various countries. (Jetstar 2019) This shows Jetstar is using a mix of soft and hard model of HRM to achieve the good employee relationship and lowest cost possible for their business strategy. Additionally, when the mentor himself is all time ready to guide his team mates, then it is not only encouraging for the team members, but also elightens their path with absolute perfection and confidence. It is the prime reason that the company has grown so well under the diligent and expertise guidance of such experienced professionals. He is also the Chairman of Treasury Wine Estates Limited, a Director of Murdoch Childrens research institute and a Director of Boral Limited. The various professional responsibilities which he has shouldered in his career include heading the National Security College at the Australian National University, being the Secretary of the Department of Foreign Affairs and Trade and Australian High Commissioner to the UK from the year 2000 to 2005. Having joined the company in 2012, Andrew Finch serves as the General Council and Group Executive for the office of CEO. Involvement culture values equity and cooperation among employees and put the priority in meeting their needs. Alan Joyce is presently the CEO and Managing Director of Qantas Group. Along with this, his professional journey also includes 17 years of dedicated working in various finance and project roles with General Electric, and the Elders IXL Group and Rank Industries. The aim of the essay is for you to develop an argument and assess how Jetstar leadership approach, organisational culture, Mail-order business report number: No. DuBrin 2001 defines leadership as the ability to inspire, influence and motivate the people to achieve the goals of the organisation. (Barney &Griffin 1992 p.366) Managers can use organisational culture as a control by influencing the kind of values and norms which specify the right behaviours for the people in organisation. It covers this business with a fleet count of more than 120 jet aircrafts. - Jetstar's organizational structure - What type of Structure does Jetstar have as a business? According to Harvard and Michigan models, there are two characteristics of HRM: soft model of HRM and hard model of HRM. The Jetstar Group Chief Executive Officer is Stephanie Tully. In 2004, we launched Jetstar in Australia - a low cost carrier that has since grown to five Jetstar-branded airlines operating across Asia Pacific. In this position Stephanie was also responsible for the Qantas brand, marketing and sponsorships. An independent air freight service business, which is believed to be the largest in Australia, Qantas Freight ships over 4000 items of air freight to more than 500 global destinations daily. Organisational Structures | Types, Divisional, Flat, Tall, Functional Andrew Finch joined Qantas in 2012 and is the Qantas Groups General Counsel and Group Executive, Office of the CEO, as well as Company Secretary. Prior to that, he was Executive Director of the Menzies Research Centre. General Counsel and Group Executive, Office of the CEO. The Jetstar Group has 40 interline partners: American Airlines; Aircalin; Air Canada; Air France; Air India; Air Niugini; Air Pacific; Air Tahiti Nui; Air Vanuatu; British Airways; Cathay Pacific; China Eastern; China Southern; Dragonair; Delta; El Al; Emirates; Ethiopian; Etihad; Finnair; Japan Airlines; Jet Airways; KLM; LAN Airlines; LAN Argentina; LAN Ecuador; LAN Peru; LAO Airlines; Lufthansa; Malaysian Airlines; Qantas; Qatar Airways; Royal Jordanian; Shanghai Airlines; SriLankan; Swiss; TAM; Turkish; United and Vietnam Airlines. As rightly said by Albert Einstein, learning is a never ending process. For full details see our News RoomOpens external site in a new window. The hard model of HRM focus more on task and monitoring and control are important part of the management process. It is accountable for offering comprehensive ground services to Jetstar and other airlines operating regionally. The leadership style of Alan Joyce has always been the talk of the town. We encourage all our team members to use their different perspectives, talents, skills and experience. The board has formed a charter and works in accordance to the rules and regulations being framed and documented in a written piece mentioned on the companys website. Jetstar is an auxiliary of Qantas which was created to respond to the threats of competition from other low-cost airways. (Qantas 2019) Jetstar is using cost leadership strategy where the business trying have the lowest cost in the industry to compete in broad market. Between June 2009 and October 2021, Mr Joyce was a Member of the International Air Transport Associations Board of Governors, having served as Chairman from 2012 to 2013. "As demand for air travel continues to recover, Jetstar customers looking for low-cost travel options can now access IndiGo's low fares from Jetstar's hub in . He was designated as a member of the Qantas Board in July 2008. Richard Goyder was appointed to the Qantas Board in November 2017 and asChairman in October 2018. Mr Sampson has over 20 years experience across marketing, communication, new media and digital transformation. In March 2020, the company has successfully completed its 100 years and the company aims to provide better comfort and services to its customers by achieving much more success growth in the years to come. The respective board assures the right management of the Qantas organizational structure and oversees that every single task of operation is properly managed at each level, beginning from the commencement stage. Organizational Chart of Qantas Airways. It in fact enjoys a highly reputed name in Australia and employs a huge number of Australians and people across the globe. From simple essay plans, through to full dissertations, you can guarantee we have a service perfectly matched to your needs. An achievement culture focuses on results and encourage competitiveness, individual success. Geographic structure provides good coordination and control since several regional hierarchies are formed to take over the work which make the organisational structure short and flat where bureaucracy is less and productivity is more efficient. In this role, Rob also leads the ongoing group-wide transformation program, and has overarching responsibility for HR policies and procedures across the Group. There were times when QANTAS was about to doom, but with the guidance and leadership of Alan Joyce, QANTAS, is today shining as the brightest star in the Australian economy. We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. Training and development is provided and reward people who goes beyond the requirement. She is a Member of the Council of the University of New South Wales. This is the team which is actually responsible for managing the business and bringing fame and name to the QANTAS group. Ms Hutchinson is currently Chancellor ofthe University of Sydney and Chairman ofThales Australia. Serving as the Group Executive to Associated Airlines and Services to QANTAS Group, John Gissing also serves many additional responsibilities. The three steps of Qantas organizational structure can also be termed as the definitive vision, with which the company works. Michael LEstrange was appointed to the Qantas Board in April 2016. The company has risen to heights by continuously transforming its managerial processes and internal structures. Qantas is using portfolio and diversification strategy and focus on premium Business market while Jetstar is focusing on leisure market. 1992-2019 was the era of privatization when a number of mergers and announcements were made. In fact, this was the time when the company showed great progress in terms of service expansion and made a name for themselves in the world. "Several of the new appointments replace contractors or fill. He wasalso a Director of Fairfax Media Limited from 2014 to 2018. Throughout his journey as a CEO with Qantas group, he has seen a number of ups and downs. The man behind the management of the QANTAS human resources, IT and strategy, Rob Marcolina has made considerable transformations in the companies across the Qantas group. Corporate registration | Jetstar Mr L'Estrange studied at the University of Sydney and later as a Rhodes Scholar at Oxford University, where he graduated with a Master of Arts with First Class Honours. This blog can be a source of essay help for the students of college or universities, who get such topics as a part of their assignment. She has taken up the roles of being the Chairman of the Audit Committee, a member of Safety, Health, Environment and Security Committee and a member of the Nominations Committee. For domestic flights on Jetstar Australia and New Zealand, passengers may choose to purchase a variety of snacks and beverages. Andrews career has seen him work in the UK, Japan, Singapore, Australia and New Zealand. She has previously extended her services to various departments of the group. He also previously held the roles of Finance Director between 2002 and 2004, and Deputy Managing Director and CFO between 2004 and 2005. Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often. Find Out How UKEssays.com Can Help You! Ranging from his efforts to provide comfort and empathy to his customers, Joyce has been well accepted by the members of the Qantas group. The Jetstar Group has four codeshare partners on select Jetstar routes, being Qantas, Japan Airlines, Emirates and American Airlines. A consistency culture is for stable environment where following the rules is valued and encourages to work in rational and systematic way. Rob Marcolina joined Qantas in October 2012 as Executive Manager Strategy, with a role that has now expanded to include responsibility for driving the overall strategy of the Qantas Group, human resources and Qantas IT. He manages all these sectors for the Qantas group on a worldwide scale. The Jetstar brand design is based on the Southern Cross constellation, with the orange star representing the smallest star of the Cross, Epsilon Crucis. Markus joined the Qantas Group in 2011 and was previously Regional General Manager for Qantas based in London after serving as Head of Group Strategy and Head of International Revenue Management. Additionally, a number of services were resumed and long distance continuous flights were introduced. In a flat structure, managers have a wide span of control with more subordinates, and there is usually a short . This allow the company to expend by location and be responsive to the diverse needs of the customers from different regions or countries. Move Strategy T. Move New Zealand, Sales J. Jetstar Airways in Australia and New Zealand, wholly owned by the Qantas Group. According to Qantas annual report FY2018, Jetstar Group reported underlying EBIT of $461 million, a record result in an increasing fuel price environment and Jetstar Domestic delivered record earnings of $311 million which shows Jetstar is achieving its financial goals and having improvements. Andrews upcoming retirement from the Group was announcedOpens external site in a new window on 27 February 2023. Belinda Hutchinson was appointed to the Qantas Board in April 2018. Stephanie was appointed to the role of CEO Jetstar Group in November 2022. Olivia is on the Board of UNICEF Australia. Ms Brenner was also formerly the Deputy Chair of the Federal Airports Corporation and a Director of Orica Limited, Neverfail Springwater Limited, Bulmer Australia Limited, Treasury Corporation of NSW and Growthpoint Properties Australia Limited. The Board is made up of three women and five men. Barbara Ward was appointed to the Qantas Board in June 2008. 3. Speaking Polymath is a vibrant and insightful blogging platform that presents intelligible articles and extensive guides on a wide spectrum of academic and corporate fundamentals. 1829. (Qantas 2019) By applying the management theories to test Jetstars strategy success, it can be concluded that the strategy implementations are aligned with their Leadership, organisational culture, organisational structure and human resource policies and it is the integral element of success in organisation. She has extensive experience in corporate advisory work, particularly in relation to mergers and acquisitions, corporate restructures and general corporate activity. Upgrade my browser. In order to implement the successful strategy, leaders need to manage the organisational culture correctly. He is a Member of the Remuneration Committee, and a Member of the Safety, Health, Environment and Security Committee. He is a Member of the Remuneration Committee and a Member of the Audit Committee. Mr Goyder is Chairman of Woodside Energy Group Ltd, the Australian Football League Commission, the West Australian Symphony Orchestra, and of the Channel 7 Telethon Trust. This includes 78 A320 NEOs (New Engine Option), which reduce fuel consumption by 15 per cent. He served as Secretary to Cabinet, and was Head of the Cabinet Policy Unit from 1996 for more than four years. Jetstar-branded carriers operate more than 5,000 flights a week to more than 85 destinations. Move Airport Operations M. Move Sales J. To export a reference to this article please select a referencing stye below: If you are the original writer of this assignment and no longer wish to have your work published on UKEssays.com then please: Our academic writing and marking services can help you! You can also read a short biography of each of these executives. Its services range from destination promotions, holiday packages, event packages including stage shows and sports events, code share services and packaging for airlines other than Qantas group, under the name Viva. He has been serving this position since 2008. Prior to Qantas, Olivia had held senior executive roles for a number of organisations including lobby group, the Tourism and Transport Forum and the Australian Tourist Commission. Registered originally as the Queensland and Northern Territory Aerial Services Limited (QANTAS), Qantas is widely regarded as the world's leading long distance airline and one of the strongest brands in Australia. *You can also browse our support articles here >. The three steps of Qantas organizational structure can also be termed as the definitive vision, with which the company works. He started his career with Aer Lingus and worked there at various positions for 8 long years. Executive biographies Prior to this, Mr Tyler spent over 30 years with Cathay Pacific Airways Limited.