I couldn't let my family suffer. I've been trying to contact them regarding the notice but no reply back, Noone answers the phone, tried texting. No communication. In the meantime, my unit sits vacant for prolonged periods. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. We were told it will be released in 3 months after all the pending bills are settled (see attached email communication). I had an anticipated move in date of the 19th of November. OAKLAND, Calif., Aug. 25, 2021 /PRNewswire/ -- Roofstock, the leading end-to-end online platform for single-family rental (SFR) investing, today announced it has acquired property management. We have not been successful after multiple attempts (emails and phone calls). Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization, Auto-generated name of transaction (e.g. I have explained that the man did no work and they kept saying different things to make it seem that its our doing for the bill. They get me a $250 discount for one month for 5 months without a/c and in record heat! Companies can ask for reviews via automatic invitations. Great Jones was acquired by Roofstock last year I believe which is a company based in *******. This company has shown they are not only incompetent of effectively managing a property. Super shady. (15% of the annual rent) Rent, security and the broker's fee are generally due in the form of certified checks at lease signing. 5 reviews of Great Jones "Changing my rating to 1 star, none if I could. For example if your rent were $3500/month, your salary would need to be $140,000/year in order to rent the apartment by yourself. And They did not that in order. I have asked that these items be added to the turn sheet, but I have been struggling to get this taken care of. BBB is here to help. scheme but as my property manager it is their duty to verify completion of work. The rent was on part with comparable properties in the area; just check the comps, time on the market and rent to confirm. Check out our locations in detail to see if you rentals fall into our servicing areas. If you are a first time renter in New York and do not have a credit history in the United States, landlords might require an extra security deposit, a guarantor or rent paid up front. Now they are using those funds post management time frame to charge me for landscaping and utilities. If you could provide more information to us, we would be more than happy to try and make this situation better. At this time we are monitoring this work order. Unfortunately, based on the information provided, we are having difficulty locating you in our system. KDugan, thank you for sharing your positive experience! Thank you for your candid feedback. leasing@greatjones.co or (239) 201-2164 Own rental property? Absolutely terrible experience Horrible communication, late on updates/repairs/invoicing. International Association of Better Business Bureaus. Hi there, we appreciate your honest review. They've overseen $4B+ in rental real estate for the country's largest REITs, including helping drive Waypoint Homes' "reinvention of renting.". We will reach out to you directly and do our best to resolve this with you. No missed payments or issues ever. We went around Great Jones. See details. This resulted in a leak that then damaged the vanity and my tenant had to request a, visit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. 499 likes, 12 comments - Mark Jones II | Multifamily Mentor (@livinrentfree) on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. Did not have a trash can outside was told by city the owners of property are cheap and had not paid for trash services. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. Great Jones is a new, innovative property management company that brings together state-of-the-art technology with top-tier local service to deliver a superior property management experience to our clients and their residents. Only to get an email the following day that it had been leased earlier that week but could use my application fee towards a different property. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Great Jones has partnered with a company called Latchel to help intake all new maintenance requests. I terminated my contract with Great Jones in July 2022 and am still now having to spend more money to address the same issues and lack of quality workmanship. We left the house in better condition than when we moved in, as there were countless issues and things that had to be fixed while living there. Being a real estate investor can bring tremendous financial benefits. Experience with shopping mall property management a plus. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Unfair business practices. Reliable workload BBB reports on known marketplace practices. Read 1 more review about Great Jones Property Management. As a property owner, I am very disappointed with the level of service provided by Great Jones. Great Jones is terrible, dishonest, sloppy, super unprofessional. I haven't received from Greatjones no information they are unprofessional & scammers. They are also thieves. Corporation that owns the property and acts as if they arent involved with actually making the poor choices residents have to suffer with. We would like to have a better understanding about your experience. The washer hose is attached to this. The carpet was in horrendous condition and I paid to have it cleaned upon moving in. Jessica is so experienced and knowledgeable, I am very impressed! Active, Closed, Last funding round type (e.g. Great Jones is building modern, full-service, highly tech-fueled property management for the several trillion (!) I've been renting from a private owner for years. If you are subleasing a co-op or leasing a condominium, board approval will be required. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Great Jones - A Roofstock Company | LinkedIn Great jones is trying to charge me **** dollars to fix things that need to be done regardless but was not part of my lease contract to be fixed while living there. Our records indicate that you have been provided with the required documents on 10/4/22. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Great Jones - Overview, News & Competitors | ZoomInfo.com My G." Mark Jones II | Multifamily Mentor on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. Please please please please please run as far away from this company as possible. Great neighbors, maintenance and quick and efficient service from management! I havent received from Greatjones no information they are unprofessional & scammers. Find 88 employees from Great Jones Great Jones Employee Directory Great Jones corporate office is located in 2001 Broadway Ste 400, Oakland, California, 94612, United States and has 88 employees. My wife posted a scathing review earlier and it was removed. dollars in rental homes owned by small-scale investors. Hi Kathy Robinson, we appreciate your honest review. Hi Ebony Wallace, we appreciate your honest review. I placed an application on or about OCT 23. Great Jones is building the modern operating platform for the residential rental asset class. Great Jones | Property Management Done Right HE PREFORMED NO WORK AT ALL. Horrible company with the worst customer service I have ever experienced in my life. GREAT JONES - 414 Fayetteville St, Raleigh, North Carolina - Property After he found out about it, it was fixed the very next day. The application fee costly $50. Paid rent on time no issues. We are looking for the refund owed to us. Customer Reviews are not used in the calculation of BBB Rating. 2K views, 27 likes, 7 loves, 18 comments, 0 shares, Facebook Watch Videos from Dbstvstlucia: DBS MORNING SHOW & OBITUARIES 25TH APRIL 2023 APRIL 2023 No. In closing great jones has one of the poorest communication and only responds by email. Condominiums are very easy and almost never reject renters. So inquired about my approval and request to transfer to a different property sense receiving approval, I noticed they had several properties available. My favorite damage is a photo they sent of leaves in the yard, citing $500 in landscaping damages. Verification can help ensure real people write reviews about real companies. Business Profile Great Jones Property Management Property Management Contact Information 2977 Highway K Ste 309 O Fallon, MO 63368 Visit Website (314) 582-3228 Customer Complaints 21. So I requested the information needed to complete my application. GREAT JONES - 414 Fayetteville St, Raleigh, North Carolina - Property Management - Phone Number - Yelp Restaurants Great Jones 4 reviews Claimed Property Management Edit Closed See hours See all 4 photos Write a review Add photo Location & Hours 414 Fayetteville St Raleigh, NC 27601 Serving Raleigh Area Get directions Edit business info But all of a sudden Tom the 11th I receive a denial and an adverse action notice cause the email approve was sent in error. Date of experience: April 25, 2022. Great Jones Florida, LLC | Better Business Bureau Profile I submitted a work order and called. They said "unfortunately, we still have to wait for the owners approval." I called every day (we live in Florida. As a resident living in a property managed by this company I would like to express my complete and utter bewilderment by the lack of responsibility taken by this company to provide maintenance to the dwelling. We have submitted umpteen maintenance request for quality checks of water, as well as plumbing along with repair to our front door locks after ensuring Hurricane *** in SW Florida. I will give great jones a chance to fix this the right way for once and be fair to good previous tenant that was treated wrong by you all. Reply from Great Jones Property Management. Outstanding loans, assets liquidation, credit and rent history are also taken into consideration. For the past year our rental has been dealing with a rat infestation that is not being properly taken care of by Great Jones. Please be careful. But it also means being a full-time landlord fixing toilets, chasing rent, and spending nights and weekends responding to your residents. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Great Jones is a new, innovative property management company that brings together state-of-the-art technology with top-tier local service to deliver a superior property management experience to our clients and their residents. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Rent can be paid in cash, online through our portal . After terminating them as my property managers due to a lack of effort and constant displays of incompetence. They cancelled my Dominion Account by closing an account that was previously on the address I am at. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I paid my rent on time except for last month in September 2022 when great jones treated me me horribly. But GREAT JONES need to find a better system for ORGANIZATION AND COMMUNICATION. For too long, property management has been something to endure, not enjoy. General Manager (Retail Mall) Job in Palm Desert, CA at Jones Lang Everything was destroyed by tenants and they paid nothing. How do I request maintenance and repair services? - Great Jones, A Great Jones Property Management Reviews | Read Customer Service Reviews Michael Weiss was very helpful and efficient helping to get us this rental. With a fully staffed 24/7 tenant support hotline, all of your requests will be addressed immediately and all maintenance repairs are performed by licensed and insured vendors. Their driving purpose is to provide the highest quality care for your rental properties . View contacts for Great Jones to access new leads and connect with decision-makers. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Again, please refer to the original attachments. We're raising the bar for annual rental management. He explained the process clearly and was able to accommodate us and our needs. If you are being relocated by your company and need a guarantor, you should check with Human Resources to see if the company is willing to provide one. Retail Operations Manager (Property Management) Was sent a email a y 11 pm stating that they not renewing my lease and I have 80 days to get out. The application & $50 for fee was submitted on April 12, 2022. The communication with Great Jones is attached. We are committed to delivering a delightful experience and improving your profitability, and we tie our service fees to it. Estimate was more than $4000. Roofstock buys Great Jones platform to help investors profit on their In everything we do, we want to change property investing and management for the greater. Business Profile Great Jones Florida, LLC Property Management Contact Information 7575 Dr Phillips Blvd STE 225 Orlando, FL 32819-7225 Get Directions Visit Website Email this Business (407). No water for first week here at property. No tenant should ever be forced to live with rats and this is absolutely unacceptable. great jones greatjones co great jones florida llc great jones ltd jones property management llc jones realty llc Great Jones Global Presence Great customer service, fast response times for an out of state company, easy application submission, and overall great experience! Thanks for everything. I honestly simply cannot believe a property manager company would rent out a residence with this many issues. Great Jones Property Management Reviews - Trustpilot Great Jones acted quickly and the service provider they chose was awesome and good at what they do. Our service and operations team is led by real estate pros with a collective 30,000 doors of experience. They gave me a few numbers and called upon arriving. My air conditioning unit went out on 8/31/22 during the heat wave in Florida and it took great jones two weeks to fix it as they shopped around for the best quote. 66 complaints closed in the last 12 months. 12/22/2022. For too long, property management has been something to endure, not enjoy. He sold the property to Great Jones, who vowed to continue great service without any adjustments. I am a current resident. Avoid at all costs. Leshia, we are disappointed to see your low star rating. Hi Emily, we appreciate your honest review. Complaint: ******** That's why investors choose Great Jones for their rental property management in Indianapolis. Great Jones did not find a tenant until March of 2022 and during this long vacancy period they were uncommunicative and mismanaged by, for example, leaving the gas on resulting in charges to me of over $500. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. We have only be sent an initial check of $687. Wealth Global, we're glad you had such a wonderful experience with us! Employer verification letter Make sure it is on company letterhead, signed by supervisor stating the following: First two (2) pages of last years tax returns, Most recent bank and investment statements if any, Copy of drivers license, passport or other legal identification. I work for a property management company. Unfortunately, based on the information provided, we are having difficulty locating you in our system. Despite me telling them not to keep reserves on file. They have refused to release the funds they kept in reserve for the properties. Terrible company. No water for first week here at property. What if I was a family member, would I get the same treatment? I do want to let you know that a concession for your time without a/c was approved and will be processed against your move out statement. Thats where Great Jones, the leader in full-service, Indianapolis residential property management companies, comes in. Hi Bryan Nicholson, we appreciate your honest review. Hi Al 2, we appreciate your honest review. Literally the worst rental company in Greenville dont waste your time. Thank you Great Jones! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. No wiggle room or understandings. I don't know if Great Jones is in this. Hahahaha. As resolution, I expect a refund for the services not rendered, mismanagement and the poor workmanship otherwise I will pursue other avenues for reparation. I've been trying to reach Great Jones since 9/19/22. Paulette Jackson, it's experiences like yours that really keep us motivated! Went to go view a home in my area. I found the new listing for our property being rented out for almost $200 more than we paid, and in the pictures they rented the house out with the washer and dryer we left behind, we well as the closet systems that we installed while living there, because the closets had no racks or shelves. Theyve overseen $4B+ in rental real estate for the countrys largest REITs, including helping drive Waypoint Homes reinvention of renting.. If Great Jones truly completed all the work they purport then they must provide before and after pictures as proof the work was completed. In 2018, the company raised $8 million in Series A financing from Crossl Read More Contact Who is Great Jones Headquarters 55 Monument Cir 7th Floor Heres my Work Order Number 298332-313933. You stay in the loop but above the fray we communicate proactively and take care of the details so you never need to manage us. My air conditioning stopped working. By combining proprietary technology with deeply experienced local teams and a network of skilled partners, its full-service offering enables property owners to achieve exceptional performance from rental ownership without the management friction or headaches. I see that the check for $420.00 was processed on 10/17/2022 and will be mailed out to your forwarding address. Great Jones has not answered any of our calls or emails requesting the remainder of our deposit be sent. Here are 8 tips for writing great reviews. July I noticed a warter leak in my walk-in closet coming from behind the wall. He didn't know the AC wasn't working. It's not even that they're incompetent, they just don't care. At this point Greatjones lack of communication & professional left me to believe that they are incompetent, unprofessional & scammers. REQUESTING REPAIRS VIA LATCHEL To file your first request contact Latchel directly using one of the following methods below: CALL: 407.553.9696 If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They have an excuse each time why no one has come to fix it. I paid out of pocket to have the A/C repaired. International Association of Better Business Bureaus. I currently am a renters and my house had a problem that was beyond tenant repair. Some of the issues included poor picture quality, lack of proactive marketing, lack of follow-up with leads coupled with poor workmanship from making the property "rent ready" that hindered my property from being rented at market rent. If you need another copy of this itemization please request one by emailing **********************************. Barbara Ann, thank you for sharing your positive experience! Im very happy they have so many negative reviews. We held 2k in reserve 1k for each property for 90 days for any expense that needed to be paid in the time period.. Everything is remotely operated and maintenance issues are handled accordingly. They lack communication between departments, which just leads to nothing happening until you pester them enough. Most landlords require that you make 40 times the amount of monthly rent. Quality property management for the state of Wisconsin. Hi Dylan Hicks, we appreciate your honest review. A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or willing to, tell me if they sent the bill to the tenant, if the tenant responded, what's the next step, just silence, no one responds to my queries. Hopefully this subject can be rectified ASAP. Even if local property manager Alex Varcheski promised me some money for repair and missing washer and dryer, I never got it. However, that is where the good stops. . We will reach out to you directly and do our best to resolve this with you. How BBB Processes Complaints and Reviews, BBB of Eastern & Southwest Missouri & Southern Illinois. We discontinued service March 18th, 2022. The guarantor must be financially able and qualified to pay your rent as well as comfortably carry his financial responsibilities in case you default on the lease (generally 80 times one months rent). Hi Kimberlin Valentin, we appreciate your honest review. We ask that you continue to work with the pest control company. They responded with a phone call saying my lease was not renewed. We are live in our. We rented our property from January 2020-July 2022. This has been a disaster.